Trying to diagnose an illusory starting problem, and the questions remain. Sarah is a new face for me, and she was very pleasant taking my call and looking after me while I waited. Os is also a new face for me, and I so appreciate him spending a whole day starting my car a million times to try to make it do what I claim it does to me on occasion. Brandon really rolled out the red carpet, as he does, making me feel like my concern was as important to him as it was for me. Everything possible was done, apart from tearing down the car, so I walked away feeling confident. I will be back when it's time to revisit the issue!