Sparks and Reno Auto Repair

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Monthly Archives: June 2014

Why have we grown?

Just last week Jeff and I returned from the first two weeks’ vacation in ten years. And part of it was for work. We traveled to Florida for a Worldpac Expo. We learned more about how to run our business in the BEST manner possible for customers and went to Disneyworld for the first time (We are both in our 50’s). We stayed with friends and drove up Coco Beach (Can you say - yes Master?), peered across the water at Cape Canaveral, visited Daytona and ended up at a nice dinner in St. Augustine, after touring the oldest fort in America. When we were gone - we of course, checked in on the shop and our employees. Everything went beautifully, employees worked together as a team, took care of business and were happy when we returned. All was well, except one thread of communication, in one phone call. We found out a local fellow business owner told one of our customers that we were a “box store” now. You could not have stabbed at our hearts and made it hurt any more than that. We ... read more

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